AACR informs that the competent authority to handle the complaints of air passengers regarding the refusal to board, the cancellation or the long delay of flights is the National Authority for Consumer Protection.
Thus, according to GD 1912/2006 on establishing measures to ensure the application of Regulation (EC) no. Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 laying down common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or delay of flights and repealing Regulation (EEC) No 2454/93 295/91, the National Authority for Consumer Protection is designated as the competent authority to deal with complaints from air passengers.
Regulation (EC) no. Regulation (EC) No 261/2004 applies to the whole of the EU airspace, together with Iceland, Norway, Switzerland and the regions of French Guiana, Martinique, Mayotte, Guadeloupe and La Reunion, Saint-Martin, Madeira, the Azores and the Canary Islands.
Regulation (EC) no. Regulation (EC) No 261/2004 is applicable to flights departing from the European Union, whether it is an intra-Community or international flight. Flights to the European Union are covered to the extent that they are operated by an EU air carrier.
AACR informs passengers that they must contact ANPC directly when they have to complain about issues related to the cancellation or long delay of flights or the refusal to board. AACR states that it receives complaints from passengers, which, according to the law, it does not have the competence to resolve by sending them to ANPC, which leads to a delay in resolving complaints submitted by penitents.
The form for complaints for air transport can be found on the official website of ANPC here.
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